FHNPL

FTTH Users after clicking the recharge link gets unsecure page message . At the bottom of page click advanced and then click on Proceed Unsafe . This will open the login page.

Please Whatsapp your Customer Name on +91-9796275555 . You will receive your user and password . Please ensure that you only send the message via your registered number given at the time of installation.

Do Not Worry . Just send the screen shot of succuessful payment to our whatsapp number and your issue will be resolved

For Wireless Internet Service Customers
Please follow / check as per below steps:
• Check if the LAN cable is properly plugged in to the computer / router and there is WAN indicator Green / Glowing on the wifi router.
• Make sure that the LAN Card / Wireless adapter is not disabled on the PC / Laptop if you are using direct cable .
• Check if the LED lights on the POE ( Power Over Ethernet ) adoptor is glowing / on.
• Make sure that the LAN Cable is connected to WAN Port of ‘Router’ and its indicator is glowing .
• On your Laptop / PC please go to Start --> Run, here type ’cmd’ and the Command prompt will open . In the Dialogue box ping to the gateway and radio / cpe ip .
• If you are still not able to use the service please call / whatsapp / text our single point of contact number : +91-9796275555 for further support.

For FTTH / FTTX Customers
Please follow / check as per below steps:
• Check if the REG Light is red . In Case REG Light on your modem is red that means there is fiber cut / optical fiber damaged / isolated . In that case contact with us.
• Make sure that the LAN Card / Wireless adapter is not disabled on the PC / Laptop if you are using direct cable .
• If you are still not able to use the service please call / whatsapp / text our single point of contact number : +91-9796275555 for further support.