Refund Policy

Following refund policy is adhered at FASTHOOK NETWORKS PVT LTD

FROM INSTALLATION CHARGES PAID BY CUSTOMER WHILE AVAILING WIRELESS BROADBAND SERVICES: Rs 1500/- on surrender of last mile equipments in working conditions . Last Mile Equipments include the Microwave Receiver / CPE / Pole Mount / Cat-6 or Cat-5 Cable and Power Over Ethernet Adoptor / DC Adoptor and Wi-Fi router or other items / equipments deployed by FHNPL at the time of installation / provisioning of service.

FROM INSTALLATION CHARGES PAID BY CUSTOMER WHILE AVAILING FTTH BROADBAND SERVICES: FHNPL does not charge any installaiton charges for provisioning of FTTH Services . An amount of Rs 2500/- is paid by customer at the time of commissioning of FTTH Broadband . These charges are reimbursed upfront to customer in the way of Labour Charges for porvisioning of services and laying / installing Optical Fiber Cable / Indoor JC Box / Outdoor JC Box / Fiber Patch Cord , XPON Modem and 1 Month of Free Internet Service.Whenever customer terminates the services / or is not regularly using the services , FHNPL reserves the right to withdraw all the above mentioned equipment / stores from the customer premises as these are not sold / out right to customer by FHNPL . These stores / equipment are fully owned by FHNPL and not by customer.Service charges of Rs 2500/- paid by customer at the time of installation is compensated to customer in terms of Labour Charges and 1 Month of Free Internet Service.

FROM MONTHLY PLAN / Monthly Bill Paid in advance if any : No any refund will be provided for any advance payment done / recharge done if customer is not willing to avail the service for the recharged period / bill paid tenure.

For FTTH Customers / ILL Customers : Customer needs to surrender FHNPL Network Equipment in working condition within 30 Days of period after termination of services.