FHNPL always prides itself in according dominant importance to the client service. Company employees/personnel are trained to treat customers with utmost politeness, courtesy and respect in every interaction they have with them. This process is more confident through continuous interaction audits, training & observance. Despite our best efforts, in exceptional mitigating circumstances, like systems downtime, cable cuts, policy-related issues, our services may be compact for brief period and it’s our saying to scale back and minimize such circumstances to the utmost attainable extent. However, the corporate expects customers to respect its service provider and be courteous to the staff of the company and requests the purchasers to show mature understanding and refrain from resorting to hostile and abusive behavior. In such unlikely behavioral circumstances by the customers, company reserves its right to take all such steps that will be deemed fit as well as, disconnection of service, initiating legal proceedings of civil and criminal in nature.
1. GENERAL PRINCIPLES
We categories information about you (collectively referred to as “Personal Information”) as follows:
(a) Profiling Information: Information which you provide when you register for a Service, which may include some or all of the following: – Information about your personal identity such as gender, marital status, age, preferences, likes and dislikes etc.; – Your financial information such as your banking details and any information relating to your income and lifestyle levels; and – Your contact details such as your physical addresses, postal addresses, telephone and fax numbers and the like. – In the case of Facebook aligned services (if so opted by you), publicly available information of your friends, their likes and dislikes, etc.
(b) Payment and Account Information: Your account history with us including (without limitation) all billing information and communications, payment history etc. We maintain this in encrypted form on secure servers.
(c) Service Usage: Information about your navigation using our Services, for example the URLs of websites, which you visit and from which you request downloads.
(d) Log information: Information such as your web request, IP address, browser type, browser language, date and time of request.
(e) Transactional Information: Transactional history (other than banking details) about your e-commerce activities.
(f) Correspondence Information: Content, information about your correspondents, and the destination/origin of communications between you and any other person using our Services, which include email communications, blog, chat room and discussion board communications, instant message communications, experts forum communications, fax / mail communications, membership of mailing lists etc.
(g) User IDs: Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.
2. RIGHT TO COLLECT
2.1 We collect your Profiling and Account Information for the following reasons:
(a) We need your identity details, contact details, banking information and account history to manage our relationship with you and provide Services to you. We may use this information for suggesting products and promotional offers and schemes. We will only disclose this information as provided below.
(b) We use certain of your information in an aggregated form to compile statistical and demographical profiles for our business and marketing activities. We may disclose such information about you, provided that the information is in an aggregated form that is not capable of being used or interpreted in such a manner as to identify you.
2.2 We collect and store your Service Usage and Transactional Information to:
(a) determine and verify the Service Charges payable by you and to administer our relationship with you.
(b) Comply with any statutory or regulatory requirement.
(c) Compile statistical and demographical profiles about you for our business and marketing activities and to customize our Services to you. While we are entitled to use such information about you for our own internal business purposes without limitation, we will only disclose it in an aggregated form which is not capable of being used or interpreted in such a manner as to identify you; and
(d) monitor your use of our Services for the purposes of ensuring compliance with our “Terms of Service”.
2.3 We collect and store your Correspondence Information and Personal Identifiers to:
(a) comply with our obligations under law; and (b) monitor your use of our Services in order to ensure your compliance with our “Terms of Service”. Any Personal Information which we collect and which we may use in an aggregated format ensuring you are not individually identified is our property. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose including (without limitation) the commercial sale thereof to third parties. Sometime we use “cookies” so that we can provide you with more customized information when you return to our website. “Cookies” are used to store user preferences and to track user trends, so as to enhance your interactive experience and generally improve our Services to you. You can set your browser to notify you when you are sent a “cookie”, giving you the chance to decide whether or not to accept it. If you do accept a “cookie”, you thereby agree to our use of any Personal Information collected by us using that Cookie. You may update your Profiling Information at any time on the website. You acknowledge and agree that in the interests of improving personalization and Service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliates (an entity which is our subsidiary or holding company or a subsidiary of our holding company or an entity which controls, is controlled by or is under common control with us).
If we are required to intercept, disclose, monitor and/or store your Personal Information:
(a) by law;
(b) to conduct our business;
(c) to secure our systems; or
(d) to enforce our own rights,
we will do so in the manner as prescribed by law. Such interception, disclosure, monitoring and storage may take place without your knowledge. In that case, we will not be liable to you or any third party for any damages howsoever arising from such interception, disclosure, monitoring and storage. In order to ensure that all our Users comply with the Terms of Service, we may monitor your Personal Information to the extent that this may be required to determine compliance and/or to identify instances of non-compliance. To ensure that the security and integrity of our Services are safeguarded, we may monitor your Personal Information. This monitoring may include (without limitation) the filtering of incoming and outgoing electronic data messages to identify, limit and/or prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise undesirable material or content. We may under certain circumstances procure an element of the Services from a third party service provider. To the extent that it may be necessary, and solely for the purposes of providing the Service to you, you agree that we may disclose to such third party any of your Personal Information that may be necessary for the procurement of services from the third party.