Serving to Unserved
With an ever-expanding local footprint in remote areas of Jammu , Kashmir and Ladakh , FHNPL is able to deliver the Premium Wireless Fixed Line Internet Service in hard to reach remote and rural areas on its next-generation Wireless Network backed by Dark Fiber.
Your Local ISP
As a native of Jammu , Kashmir & Ladakh who is concerned about supporting local retail businesses, you spend your money where you work and live. However, don’t forget that purchasing retail goods is just half of the equation — hiring local service companies, such as FHNPL, is just as important and impactfull. By choosing a local company, you are choosing to circulate/re-circulate your money and investments back into the community in which you live,
Why to Choose a Native Company ???
When you are Choosing to deliver any services or products through Local Company , it strengthens our area’s economic backbone and generates employment locally . We are always there for you . You’re our neighbor standing in line with us or the parent watching your children playing sports with ours across Jammu , Kashmir and Ladakh.
Services We Offer
It is Beyond Internet & Telecom Resources , IT or ITeS - All under one roof
Internet Leased Line
We Provision a dedicated 1:1 Internet Backbone for you / your orgnization through our Next Generation Microwave Based Wireless Network which is backed by Dark Fiber at Base Station with 99.5% SLA
Wireless Broadband
Premium Business Broadband Provisioned on our Next Generation Wireless Network backed by Optical Fiber Backhaul at each Point Of Presence ( PoP). Enjoy a real TCP throughput upto 20 Mbps and a daily data limit of Upto 200 GB.
Managed Network Services
Highly Secure inter office Network access and management across your various offices / branches / Warehouses. It includes integration of Various Surrivilance resources like CCTV , GeoFencing , GPS and Biometric access Integration
Your Cyber Security Partner
FHNPL caters your all latest cyber security needs . Provisioning and implementation of Onsite or Cloud Based Firewall , Cyber Security Policies , Implementation of Data Centre Level Network Security and Zero Trust Solutions
F.A.Q
Frequently Asked Questions
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What is Installation Charges / OTC / Activation Charges?
These Charges include the Labour Charges , Cabling & Fitting , Installation of Microwave CPE at your Office / Home / Location . Costs involved in Documentation & Activation Process. Regulatory Fees / Charges and other Goverment taxes etc . General While installating a New Link ( Whether ILL or Wireless Broadband ) , below inventory is provided by / installed by FHNPL at customer premises.
1.CPE / Microwave Device (Equipment / Antena) or Customer Premises Equipment ( Fitted and installed by our team at roof top of customer building)
2.CAT-6 or CAT-5 Outdoor Cable from Roof Top to the buiding ground floor / drop location ( Maximum 30 Mtrs). In Case more than 30 Mtrs Cable is required same will be charageable.
3.Necessary AC/DC Power Module / Adoptor for powering on the CPE / Microwave device installed.
4.A Single Band 2.4 Ghz Wi-Fi Router ( Any Brand as per avialibility of stock) -
What is CAF / Subscriber Agreement / SLA?
CAF is the Customer Acquisition Form and it contains the necessary information / details of customer / authorized signatory as per the regulatory guidelines and compliances . CAF and Subscriber agreement is a set of documents ( Hard or Soft Copy ) which contains all such information , terms , conditions ,rules , regulations and polices / guidelines of regulatory authority/competent authority . The CAF and Subscriber agreement is mandatory part of services provisioned by FHNPL and is required to be signed in any form viz Physical Ink Signature / Digital Signature / E-Sign / E-Signature Via Mobile SMS / OTP etc before provisioning of such services / telecom resources.By signing the CAF and Subscriber agreement , these polices , rules , regulations and other terms/conditions are accepted by customer and remain in force till the customer is availing the services of FHNPL.
SLA is service level agreement and it is applicable only in r/o Internet Leased Line Customers and for those customers who are availing managed network services / other allied services from FHNPL. -
What did the term Fault Resolution Means?
Fault Resolution means to rectify / restore the fault occured in any transmission system of FHNPL due which services of customer are down / not working . This may occur due to various reasons like fiber cut enroute to customer , Power Failure at BTS , Backhaul Issue , Customer equipment faulty etc . These faults are restored as per the time lines mentioned in the subscriber agreement of each service.
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What is Difference Between ILL and Broadband?
A leased line is a dedicated connection between your premises and the local exchange. It is fixed bandwidth and offers identical upload and download speeds and is not subject to contention / sharing with other users. It comes under a pre-defined Service Level Agreement and is considered as one of the premium internet service.
Broadband is not a dedicated connection between your premises and the local exchange. It is variable bandwidth, asymmetric, meaning faster for downloads than for uploads, and subject to contention with other users.There is no any gaurantee that speed as shown in Broadband plan will always be avilable to customer.A Broadband node / central exchange node is shared in between all users connected on that node and data speed will be shared amoung all the users of node. -
What is FTTH or FTTX ?
FTTx. (Fiber To The X) means all possible optical fiber topologies from a telecom or ISP carrier to its customers, based on the location of the fiber's termination point.X can be anything from below mentioned list.
FTT” H” = Home / FTT” B” = Building and FTT” F” = Floor
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What are the Basic Steps for troubleshooting if internet is down?
For Wireless Internet Service Customers
Please follow / check as per below Steps:
• Check if the LAN cable is properly plugged in to the computer / router and there is WAN indicator Green / Glowing on the wifi router.
• Make sure that the LAN Card / Wireless adapter is not disabled on the PC / Laptop if you are using direct cable .
• Check if the LED lights on the POE ( Power Over Ethernet ) adoptor is glowing / on.
• Make sure that the LAN Cable is connected to WAN Port of ‘Router’ and its indicator is glowing .
• On your Laptop / PC please go to Start --> Run, here type ’cmd’ and the Command prompt will open . In the Dialogue box ping to the gateway and radio / cpe ip .
• If you are still not able to use the service please call / whatsapp / text our single point of contact number : +91-9796275555 for further support.
For FTTH / FTTX Customers
Please follow / check as per below Steps:
• Check if the REG Light is red . In Case REG Light on your modem is red that means there is fiber cut / optical fiber damaged / isolated . In that case contact with us.
• Make sure that the LAN Card / Wireless adapter is not disabled on the PC / Laptop if you are using direct cable .
• If you are still not able to use the service please call / whatsapp / text our single point of contact number : +91-9796275555 for further support.
Clients
They trusted us and we deliver
Contact Us
Get started - We assure you on time delivery of Services & Products
Registered Address:
33 Lajoora , Pulwama , Jammu & Kashmir - 192301
Email:
{support} {at} {fhnpl} {dot} {com}
Single Point of Contact [ SPOC ]
+91 9796275555