Fequently Asked Questions
A).Installation charges Installation charges vary from locaiton to location depending upon the fesibility of the location.
Minimum installation charges for Broadband and Internet Leased Line provided by and installed by Fasthook Networks is Rs 6500/- and Maximum Installation Charges as per the Geographical Location is Rs 13500/- . However at some remote places it may be much higher depending upon the last mile equipment required / terrain / fesibility check . This include all the necessary cabling , labour charges , one time charges , activation charges , Microwave / CPE fitted at roof top and Normal Wi-Fi router.Follwing will be provided by FHNPL for a new instalation at customer side :
1.CPE / Microwave Device (Equipment / Antena) or Customer Premises Equipment ( Fitted and installed by our team at roof top of customer building)
2.CAT-6 Cable from Roof Top to the buiding ground floor / drop location ( Maximum 30 Mtrs). In Case more than 30 Mtrs Cable is required same will be charageable.
3.Necessary AC Power Module / Adoptor for powering on the CPE / Microwave device installed.
4.Normal Wi-Fi Router ( Tenda / TP-Link Depends on stock available)
B)Minimum Agreement / Lockin Period
1.For Internet Leased Line : Minimum 1 Year Mandatory Agreement
1.For Broadband Internet Service: Minimum 3 Month LOckin Period
C)Difference Between ILL and Broadband
A leased line is a dedicated connection between your premises and the local exchange. It is fixed bandwidth and offers identical upload and download speeds and is not subject to contention / sharing with other users.
Broadband is not a dedicated connection between your premises and the local exchange. It is variable bandwidth, asymmetric, meaning faster for downloads than for uploads, and subject to contention with other users.There is no any gaurantee that speed as shown in plan will be always avilable to you.